Mastering Conversation Design: Flows, Storyboards, and Scripts

📝 Documentation is necessary for conversation design and development.

💡 Conversation design artifacts include sample scripts, training data, prompts, screen designs, flows, and stakeholder handoff.

👥 Consider the goal, user perspective, and desired feedback when creating documentation.

Conversation designers use different artifacts such as sample scripts, flow diagrams, and high-level flows to design and document conversational pathways.

Sample scripts are useful for wireframing and comparing different conversation designs, while flow diagrams help brainstorm pathways and show all possible prompts and intents.

High-level flows provide a bird's eye view of the conversation and help plan for user movement within the interaction.

📝 Component flows are helpful in visualizing the journey between phases and communicating with stakeholders.

🖼️ Storyboards are useful for planning interactions across devices, time, and changes in a multimodal context.

📄 Different types of documentation, such as flow diagrams, scripts, and supplementary lists, are created to address specific needs and provide clarity.

😊 Prototypes are essential for delivering clarity, engaging developers and stakeholders, generating data, and identifying usability issues.

💡 Voiceflow is a valuable tool for designing, aligning the team, and testing designs before investing in code.

💡 There are various ways to prototype conversations, including using scripts, paper testing, and audio mock-ups.

📝 Prototyping can help gather more information and make the documentation process faster and more accurate.

🔧 Conversation designers should experiment with different prototyping methods and discuss their effectiveness with the team.

📝 Using a picture of the device helps users get into the context of talking to the device.

💻 Wizard of Oz testing allows for easier testing without being on camera or in the room.

🎙️ Tools like Amazon Polly and Audacity are used to create audio files for conversation design prototyping.

🔧 The process of implementing conversation design is commonly referred to as building or development.

🔍 UI designers can be guided to understand the value of documenting and prototyping through the design thinking methodology.

📝 Conversation design involves a delicate dance between visuals and language, and collaboration between designers and conversation designers is key.

🎥 Using demos and storyboards is an effective way to showcase multimodal interactions and communicate the context and flow of conversations.

🎨 Storyboards are particularly useful for longitudinal interactions and for illustrating the path of interactions across different modalities.

📝 Conversation designers use flows, storyboards, and scripts to ensure effective communication.

🗂️ Common components in conversation design include scheduling, patient questionnaires, and compliance elements.

👥 Conversation designers can leverage prototypes and involve the engineering team in research to improve understanding and implementation.