Understanding Project Quality Management

🔑 Project quality management ensures that deliverables meet business expectations through planning, assurance, and control.

📝 The PMBOK Guide defines quality as conformance to requirements and fitness for use, focusing on customer satisfaction.

🔄 The quality process emphasizes prevention over inspection and continuous improvement.

📚 The PMBOK guide emphasizes customer satisfaction and continuous improvement in project quality management.

🔍 Different projects have different quality expectations based on their level of criticality.

📊 Understanding the customer's expectations for quality and grade is essential in project acceptance.

⭐ Understanding the business's expectations of quality and their tolerance for flaws is crucial in project management.

🕑 Allocating time for inspections and walkthroughs in the project plan is essential for building quality into the project.

💡 Prevention, such as conducting walkthroughs and tests early in the project life cycle, is more cost-effective than waiting for the testing phase.

🔑 Early prevention is key in project quality management.

✅ Quality assurance ensures that the right activities are followed as defined in the plan.

🔄 Continuous improvement is crucial in refining the quality processes and making necessary changes.

🔍 Root cause analysis helps identify and address the reasons behind project issues.

🔧 Quality control focuses on validating and reviewing deliverables to ensure they meet business requirements.

🔍 Quality control techniques include testing, inspections, and random sampling.

🐟 Cause and effect diagrams, also known as fishbone diagrams, help identify causes of defects in a project.

📊 Control charts are used to measure and evaluate project performance.

📏 Project control involves taking appropriate actions when measurements exceed high or low tolerance limits.

🔀 The rule of seven suggests that if there are seven consecutive measurements trending in the same direction, it may indicate an out-of-tolerance situation.

📊 Six Sigma is a quality control process that aims to catch errors and defects within the standard bell curve, with Six Sigma being the highest level of quality.

✨ Project quality management involves understanding business expectations and requirements for quality, implementing quality control tools, and ensuring project success through continuous process improvement.

🔍 Quality assurance ensures the right steps, inspections, walkthroughs, testing, and validation are in place, while quality control ensures the final product meets business requirements.

📈 Grade is delivering exactly what the business wants, while overbuilding or gold plating does not improve project quality.