Fostering Psychological Safety in the Workplace: Speaking Up and Embracing Mistakes
The importance of speaking up in the workplace to create a psychologically safe environment, fostering open communication, acknowledging fallibility, and promoting a learning mindset.
00:00:05 This video explores the importance of speaking up in the workplace and the consequences of staying silent in critical situations.
⚡️ Workplace silence can have significant consequences.
🗣️ Speaking up is crucial in creating a psychologically safe workplace.
🤔 People often hesitate to speak up due to fear of judgment or negative consequences.
00:01:47 In a psychologically safe workplace, people avoid looking ignorant, incompetent, intrusive, or negative. This prevents learning and innovation, hindering organizational growth.
🔑 Creating a psychologically safe workplace involves avoiding behaviors that make us look ignorant, incompetent, intrusive, or negative.
✨ Impression management, the strategy of hiding weaknesses and avoiding critical feedback, is common in the workplace.
💡 By withholding questions and ideas, we miss opportunities for learning, innovation, and contributing to a better organization.
00:03:30 Psychological safety in the workplace allows people to speak up with concerns, questions, ideas, and mistakes. Studies on medication errors show that better teamwork leads to fewer mistakes.
⭐ Psychological safety in the workplace allows people to speak up with concerns, questions, ideas, and mistakes.
🔍 A team was formed to assess the rate of medication errors in hospitals and found that better teams make fewer mistakes.
💡 Data showed adverse drug events expressed in terms of errors per thousand patient days.
00:05:10 Teams that performed better were actually making more mistakes, but they were also more willing to discuss and address them, creating a psychologically safe workplace.
⭐ Contrary to expectations, the data showed that better teams made more mistakes, revealing a puzzle.
🔍 The researcher considered factors like coordination, teamwork, and openness as possible explanations.
📚 Further investigation confirmed that some teams were more willing and able to discuss and address errors.
00:06:51 Building a psychologically safe workplace: fostering open communication, acknowledging fallibility, and modeling curiosity.
🔑 Psychological safety is crucial in the workplace for effective collaboration and problem-solving.
💡 To build psychological safety, leaders should frame work as a learning problem, acknowledge their own fallibility, and model curiosity.
00:08:31 Building a psychologically safe workplace by Amy Edmondson. Creating a safe environment for communication and avoiding catastrophic mistakes. Balancing psychological safety and accountability for excellence.
🔑 Creating a psychologically safe workplace is crucial to avoiding catastrophes and promoting learning.
⚖️ Psychological safety and accountability for excellence are not mutually exclusive dimensions in the workplace.
💼 Failure to prioritize psychological safety can lead to the apathy zone and hinder employee engagement.
00:10:15 Create a psychologically safe workplace by promoting open communication, reducing fear, and fostering a learning mindset. Psychological safety is crucial in complex and interdependent work environments for individuals to fully contribute and grow.
⚡️ Creating a psychologically safe workplace is crucial for high performance.
🚀 Psychological safety is necessary when there is uncertainty and interdependence.
👥 Employees should feel comfortable speaking up and bringing their full selves to work.
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