🔑 Excellent customer service creates loyal customers.
📚 Knowing your product and service is essential for good customer service.
⚙️ Simplifying processes can improve customer service.
💼 Showing respect to customers is crucial.
📞 Being responsive to inquiries is important.
Customer responsiveness is important and can be costly to neglect.
Asking for customer feedback and making improvements is crucial.
Saying thank you after each transaction fosters good customer service.
🔑 Customer service is crucial for business success.
💡 Active listening and empathy are key skills for providing excellent customer service.
💼 Clear communication and professionalism are important in customer interactions.
Dr Mohamed BINKKOUR - Cours : Management stratégique - S 4 : Diagnostic externe -
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