📱 The live chat feature in Rocket Chat has been completely redesigned and is now a more lightweight and improved solution.
👥 The live chat feature allows customers to interact with internal agents in real-time, providing exceptional customer support.
🚀 The new version of Rocket Chat includes the redesigned live chat feature and offers various customization options and integrations.
🔧 Enabling live chat in the recipe configuration panel.
🌐 Customizing the live chat widget on the website.
👥 Different user roles in live chat and their permissions.
📞 There are different routing types for incoming live chat conversations, including gas pool, round-robin, and external algorithm control.
💬 The live chat widget has a rich feature set, allowing for text conversations, attachments, videos, and audio messages.
🔍 All conversation history can be audited and controlled by the manager, including the ability to see who attended specific customers.
📊 The livechat webinar provides analytics for monitoring conversations, including the total number of conversations, open conversations, and messages per day.
👥 It allows real-time monitoring of conversations, displaying the number of ongoing conversations and average reaction times, making it useful for both big and small teams.
🔧 Users can define departments and assign agents, as well as set triggers to engage customers based on their browsing behavior.
🔹 Livechat Webinar allows for advanced settings and features to engage customers automatically and maintain their engagement while browsing on a website.
🔹 Custom fields can be added to the widget to gather information from customers, although they are not yet supported on the registration form.
🔹 Livechat Webinar offers easy integration with various tools, including Facebook Messenger and SMS platforms like Twilio.
⭐️ Livechat Webinar is a flexible tool that allows businesses to follow up with customers and provide support during specific hours.
🔗 The new version of the live chat widget uses REST API and WebSocket for communication, offering great improvements to the server side.
🤖 The REST API documentation provides easy integration for businesses that want to use their own bot instead of the widget.
📱 The live chat API allows for easy communication with the live chat widget on your website using your own authentication system.
🔐 You can leverage the live chat API to authenticate users on your mobile app and route them to the correct department without relying on self-registration or manual conversation.
🌐 There are extensive possibilities with the live chat API, and you can find more information and support on the Rocket Chat website.