π± The live chat feature in Rocket Chat has been completely redesigned and is now a more lightweight and improved solution.
π₯ The live chat feature allows customers to interact with internal agents in real-time, providing exceptional customer support.
π The new version of Rocket Chat includes the redesigned live chat feature and offers various customization options and integrations.
π§ Enabling live chat in the recipe configuration panel.
π Customizing the live chat widget on the website.
π₯ Different user roles in live chat and their permissions.
π There are different routing types for incoming live chat conversations, including gas pool, round-robin, and external algorithm control.
π¬ The live chat widget has a rich feature set, allowing for text conversations, attachments, videos, and audio messages.
π All conversation history can be audited and controlled by the manager, including the ability to see who attended specific customers.
π The livechat webinar provides analytics for monitoring conversations, including the total number of conversations, open conversations, and messages per day.
π₯ It allows real-time monitoring of conversations, displaying the number of ongoing conversations and average reaction times, making it useful for both big and small teams.
π§ Users can define departments and assign agents, as well as set triggers to engage customers based on their browsing behavior.
πΉ Livechat Webinar allows for advanced settings and features to engage customers automatically and maintain their engagement while browsing on a website.
πΉ Custom fields can be added to the widget to gather information from customers, although they are not yet supported on the registration form.
πΉ Livechat Webinar offers easy integration with various tools, including Facebook Messenger and SMS platforms like Twilio.
βοΈ Livechat Webinar is a flexible tool that allows businesses to follow up with customers and provide support during specific hours.
π The new version of the live chat widget uses REST API and WebSocket for communication, offering great improvements to the server side.
π€ The REST API documentation provides easy integration for businesses that want to use their own bot instead of the widget.
π± The live chat API allows for easy communication with the live chat widget on your website using your own authentication system.
π You can leverage the live chat API to authenticate users on your mobile app and route them to the correct department without relying on self-registration or manual conversation.
π There are extensive possibilities with the live chat API, and you can find more information and support on the Rocket Chat website.
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