Fostering Psychological Safety in the Workplace: Speaking Up and Embracing Mistakes

⚡️ Workplace silence can have significant consequences.

🗣️ Speaking up is crucial in creating a psychologically safe workplace.

🤔 People often hesitate to speak up due to fear of judgment or negative consequences.

🔑 Creating a psychologically safe workplace involves avoiding behaviors that make us look ignorant, incompetent, intrusive, or negative.

✨ Impression management, the strategy of hiding weaknesses and avoiding critical feedback, is common in the workplace.

💡 By withholding questions and ideas, we miss opportunities for learning, innovation, and contributing to a better organization.

⭐ Psychological safety in the workplace allows people to speak up with concerns, questions, ideas, and mistakes.

🔍 A team was formed to assess the rate of medication errors in hospitals and found that better teams make fewer mistakes.

💡 Data showed adverse drug events expressed in terms of errors per thousand patient days.

⭐ Contrary to expectations, the data showed that better teams made more mistakes, revealing a puzzle.

🔍 The researcher considered factors like coordination, teamwork, and openness as possible explanations.

📚 Further investigation confirmed that some teams were more willing and able to discuss and address errors.

🔑 Psychological safety is crucial in the workplace for effective collaboration and problem-solving.

💡 To build psychological safety, leaders should frame work as a learning problem, acknowledge their own fallibility, and model curiosity.

🔑 Creating a psychologically safe workplace is crucial to avoiding catastrophes and promoting learning.

⚖️ Psychological safety and accountability for excellence are not mutually exclusive dimensions in the workplace.

💼 Failure to prioritize psychological safety can lead to the apathy zone and hinder employee engagement.

⚡️ Creating a psychologically safe workplace is crucial for high performance.

🚀 Psychological safety is necessary when there is uncertainty and interdependence.

👥 Employees should feel comfortable speaking up and bringing their full selves to work.