Connecting WhatsApp and Rocket.Chat with the Cloud API for Business
Learn how to connect WhatsApp and Rocket.Chat using the new Cloud API for Business.
00:00:01 Learn about the new integration between Rocket.Chat and WhatsApp Cloud API for Omni Channel. Join us as we walk you through the installation and setup process.
📱 WhatsApp Cloud API integration with Rocket.Chat.
💡 Introduction to the installation and setup process.
🔧 Demonstration of connecting WhatsApp number and sending messages between WhatsApp and Rocket.Chat.
00:03:58 Learn how to set up the WhatsApp Cloud API for Business in Rocket.Chat, including requirements like having a publicly accessible workspace and a developer Facebook account.
📱 The video demonstrates the installation process of the WhatsApp Cloud API for Business in Rocket.Chat.
🔒 The setup requires the workspace to be publicly accessible on the internet and connected to Rocket.Chat Cloud, and the user needs a Facebook account that is converted to a developer account.
👨💻 The video provides step-by-step instructions on how to create a new app in the developer section of developers.facebook.com for the WhatsApp Cloud API integration.
00:07:53 Learn how to set up WhatsApp Cloud API for business in Rocket.Chat, including creating a business account and testing the integration.
📱 Setting up a WhatsApp Cloud API for Business in Rocket.Chat by creating a new business account and selecting a temporary testing number.
📚 After completing the setup, a new section is added to the sidebar on developer.facebook.com, providing documentation for further reference.
✉️ Adding a recipient mobile number and receiving a one-time password (OTP) for added security.
00:11:46 This video showcases how the WhatsApp Cloud API for Business works in Rocket.Chat, allowing users to send and receive messages from WhatsApp within the platform.
📱 The video demonstrates how the WhatsApp Cloud API allows temporary numbers to send messages to actual numbers.
💬 A message is sent from the temporary number to the actual number using a template message.
🔗 The video explains how to connect the temporary number to a Rocket.Chat workspace using specific values and fields.
00:15:40 Learn how to connect and communicate between WhatsApp and Rocket.Chat using the WhatsApp Cloud API for Business in this sneak peek video.
📲 The video demonstrates how to set up WhatsApp Cloud API for Business in Rocket.Chat, including sending automated messages.
🔗 To connect WhatsApp and Rocket.Chat, you need to set up a webhook URL and subscribe to message events.
💬 After completing the setup, you can receive and send messages between WhatsApp and Rocket.Chat.
00:19:34 A sneak peek at the WhatsApp Cloud API for Business in Rocket.Chat. Agents can view and reply to messages, share media files and template messages, and send quick replies. Learn how to connect your production WhatsApp number.
📱 The WhatsApp Cloud API allows businesses to send and receive messages with customers.
📸 Media files, template messages, emojis, and rich characters can be shared through the API.
🔗 To connect a production WhatsApp number, businesses need to provide their details and follow the instructions in the developer app.
00:23:28 Learn how to connect a production WhatsApp number to Rocket.Chat using the new faster Cloud integration. This guide is helpful for organizations and companies to get started with customer service on WhatsApp. The new WhatsApp integration is available for free for Enterprise customers.
📱 You can connect a production WhatsApp number to Rocket.Chat using the WhatsApp Cloud API for Business.
🔄 The process for connecting production numbers is the same as using sandbox phone numbers for demo purposes.
💼 The new WhatsApp Cloud API for Business allows organizations to streamline customer services on WhatsApp.
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