Crisis Intervention De-escalation Steps: Safely Assessing and Calming Individuals in Mental Health Crisis Calls
Learn crisis intervention de-escalation steps to effectively communicate and understand someone in crisis, ensuring safety for all.
00:00:15 Learn crisis intervention de-escalation steps to safely assess and calm individuals in mental health crisis calls, ensuring safety for all.
🔑 Understanding how to verbally de-escalate a situation can make it safer for everyone involved.
📋 Assessing the situation and the person's behavior is the first step in crisis intervention.
👂 Active listening is crucial in effectively de-escalating a mental health crisis.
00:01:22 Crisis Intervention De-escalation Steps: How to effectively communicate and understand someone in crisis without mentioning sponsorships or brand names.
👋 Introduce yourself and establish a connection with the person in crisis.
📋 Use open-ended questions to gather information about the person's situation.
🔍 Pay attention to clues in the person's responses to better understand how to help.
00:02:26 Learn crisis intervention de-escalation steps, including active listening, reflecting back, showing empathy, and developing rapport.
Reflecting back what the person has said shows understanding and listening.
Showing empathy through body language and tone of voice is effective in crisis intervention.
Developing rapport involves having an honest conversation and avoiding arguments or feeding into delusions.
00:03:33 Learn crisis intervention de-escalation steps, including honest communication, explaining procedures, observing calming signs, and allowing time for the person to choose the safest option.
Be honest about what you're going to do and explain procedures before you do them in simple language.
Watch for physical signs that a person is calming down during a crisis.
Give the person time to choose from acceptable options and aim for their agreement on the safest course of action.
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