Enhancing Call Management and Customer Experience with Microsoft 365 Copilot in Teams Phone
Microsoft 365 Copilot in Teams Phone enables call management, real-time summarization, and insight for improved customer experience.
00:00:00 With Microsoft 365 Copilot in Teams phone, you can make and receive calls on any device and get real-time summarization and insight. It can summarize discussion key points and curate unresolved questions.
📞 With Copilot in Teams phone, you can make and receive calls from any device and get real-time summarization and insight.
🗒️ Copilot can summarize key action items, owners, and deadlines discussed during calls, eliminating the need for taking notes.
💡 Copilot can provide suggestions on additional planning workstreams for events and curate a list of unresolved questions during calls.
00:01:03 The Microsoft 365 Copilot in Teams Phone allows you to transfer calls to colleagues, providing them with a summarized recap of the discussion and the top questions raised by the customer, saving time and improving the customer experience.
📞 Using Copilot in Teams Phone allows for a seamless transfer of customer calls.
💬 Copilot provides a summarized recap of discussions and a list of customer questions.
⏱️ Copilot saves time by eliminating the need for customers to repeat their questions.
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