Emerging Trends in Legal Services: Meeting Consumer Expectations
Panel discussion on consumer expectations of legal services, including the importance of communication, shopping around, price comparison, reputation, and support for specific needs.
00:00:00 Panel discussion on consumer expectations of legal services, including the importance of communication, shopping around, price comparison, reputation, and support for specific needs.
📈 Consumers' expectations of legal services are changing, with a focus on speed and ease of communication.
🌍 The location of a law firm has become more important to consumers, who prefer using solicitors in their local area.
🤝 Consumers value human interaction and personalized support in their interactions with legal services providers.
00:08:43 Innovate London 2023 | Reaching new markets – what consumers want. Consumers have an appetite for cost and convenience when accessing legal services. Technology can provide a better user experience for both consumers and lawyers, allowing lawyers to focus on practicing law. The legal sector is lagging behind other industries in terms of transformative change through technology.
🔑 Consumers have a strong desire for cost and convenience in accessing legal services.
💡 Improving user experience for both consumers and lawyers is key to solving issues in the legal market.
🌟 Technology, including automation and AI, can free up lawyers to focus on practicing law.
00:17:27 Innovate London 2023 | Reaching new markets – what consumers want. The legal sector is lagging behind in delivering online services, especially in areas with limited internet access. Trust in technology is a barrier for consumers. Engagement with online services decreased after COVID-19.
🔑 Tech has the potential to assist individuals in navigating legal processes.
💼 Companies like Vala are offering services to help people run their own discrimination claims.
🤝 Advocacy and human support are crucial for individuals facing complex legal situations.
🌍 There is a need to ensure that small and medium-sized firms can provide accessible and empowering legal services.
💻 The legal sector may be lagging behind in terms of online service delivery.
📊 Consumer engagement and trust in technology are important factors to consider in improving legal services.
00:26:10 The video discusses the need for firms to offer round-the-clock services and the impact of technology on the legal profession. It also touches on the changing expectations of clients and the importance of balancing tech and human interaction.
🌐 Offering round-the-clock services is important for firms, especially those dealing with international clients.
⏰ Some believe that there should be boundaries in terms of working hours to maintain efficiency and support for lawyers.
💻 Technology enables lawyers to serve clients at lower costs and with more convenience, leading to increased satisfaction for both parties.
👨⚖️ The future lawyer will need to have specialized tech skills to adapt to the changing landscape of the legal profession.
00:34:53 The video discusses the shift towards providing services more cheaply and the need for lawyers to embrace technology and a growth mindset. It emphasizes the importance of ethics and the challenges of training staff in adopting new technologies.
📝 The shift towards providing services more cheaply and efficiently through technology and task liberalization.
💡 Law students need to embrace basic technology skills, a growth mindset, creativity, and ethical considerations in the face of technological advancements.
🌐 The importance of accessible and expandable document storage software for law firms to increase collaboration and mobility.
👥 Consumer expectations and engagement with legal services are changing, prompting the need for firms to adapt and meet evolving needs.
00:43:37 The video discusses the increasing importance of price transparency and unbundling in accessing legal services. It highlights the need for lawyers to embrace technology and adapt to changing consumer demands.
🔍 Price transparency and reputation are important factors for consumers when shopping.
📚 Unbundling legal services can help reduce costs and make legal services more accessible for people.
🚀 Identifying customer needs and finding innovative solutions is crucial for success in the legal tech space.
💡 There is a concern about the reluctance of existing practitioners to embrace new ways of doing things in the legal industry.
00:52:21 A discussion on the resistance of law firm managers to adopt basic technology improvements and the potential for technology to drive down costs and improve efficiency in the legal industry.
📱 The reluctance of law firm managers to embrace basic technology improvements, such as hardware and portals, is hindering progress in the legal industry.
📜 Many law firms are at risk of being left behind if they fail to adapt to new technologies and continue using outdated methods, such as paper files.
💰 The implementation of technology and artificial intelligence in law firms has the potential to both increase and decrease costs, depending on factors such as billing practices and efficiency gains.
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