👋 Establishing a professional greeting is crucial in customer service to give a positive first impression to customers.
🤝 By using power phrases in greetings, customer service professionals can convey confidence and competence, making customers more likely to trust their problem-solving abilities.
🗣️ It is important for all customer service professionals to consistently use a company greeting and ensure that their greetings are professional and effective.
👋 Using a friendly and professional greeting is crucial for customer service professionals to convey investment in customer service and communication skills.
🗣️ On the phone, customer service professionals should use a five-step process: power tone, hello, company name, personal name, and end with a question.
💁♂️ In-person interactions should include a simple greeting of saying hello.
👋 Instead of saying 'my name is', use 'I'm' in professional greetings to project self-actualization.
❓ Ask open-ended questions in greetings to encourage communication and engagement.
🗣️ Avoid closed-ended questions that hinder conversation flow and lead to one-word responses.
👋 The importance of using power phrases in professional greetings.
💼 Tips for customer service professionals in using power phrases effectively.
🗣️ How to make a positive impression through professional greetings.
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