Livechat Webinar: Enhance Customer Support with Rocket Chat

📱 The live chat feature in Rocket Chat has been completely redesigned and is now a more lightweight and improved solution.

👥 The live chat feature allows customers to interact with internal agents in real-time, providing exceptional customer support.

🚀 The new version of Rocket Chat includes the redesigned live chat feature and offers various customization options and integrations.

🔧 Enabling live chat in the recipe configuration panel.

🌐 Customizing the live chat widget on the website.

👥 Different user roles in live chat and their permissions.

📞 There are different routing types for incoming live chat conversations, including gas pool, round-robin, and external algorithm control.

💬 The live chat widget has a rich feature set, allowing for text conversations, attachments, videos, and audio messages.

🔍 All conversation history can be audited and controlled by the manager, including the ability to see who attended specific customers.

📊 The livechat webinar provides analytics for monitoring conversations, including the total number of conversations, open conversations, and messages per day.

👥 It allows real-time monitoring of conversations, displaying the number of ongoing conversations and average reaction times, making it useful for both big and small teams.

🔧 Users can define departments and assign agents, as well as set triggers to engage customers based on their browsing behavior.

🔹 Livechat Webinar allows for advanced settings and features to engage customers automatically and maintain their engagement while browsing on a website.

🔹 Custom fields can be added to the widget to gather information from customers, although they are not yet supported on the registration form.

🔹 Livechat Webinar offers easy integration with various tools, including Facebook Messenger and SMS platforms like Twilio.

⭐️ Livechat Webinar is a flexible tool that allows businesses to follow up with customers and provide support during specific hours.

🔗 The new version of the live chat widget uses REST API and WebSocket for communication, offering great improvements to the server side.

🤖 The REST API documentation provides easy integration for businesses that want to use their own bot instead of the widget.

📱 The live chat API allows for easy communication with the live chat widget on your website using your own authentication system.

🔐 You can leverage the live chat API to authenticate users on your mobile app and route them to the correct department without relying on self-registration or manual conversation.

🌐 There are extensive possibilities with the live chat API, and you can find more information and support on the Rocket Chat website.