Design and Build a Chatbot from Scratch: Intent Classification, Entity Extraction, and Dialogue Context

Learn how to design and build a Chatbot from scratch, covering intent classification, entity extraction, and dialogue context. Explore the challenges of building audio-based systems.

00:00:04 Design and build a chatbot from scratch in two parts: design and building. Covers basics of chatbot design and machine learning concepts. Uses a bank chatbot as a running example.

The video is a live session on designing and building a chatbot from scratch.

The session focuses on the design aspects of a chatbot, including module breakdown and model choices.

The video mentions different approaches to building chatbots, including using cloud-based systems, libraries like Rasa, or building a custom system.

00:18:13 Design and build a Chatbot from Scratch: Learn about intent classification, entity extraction, and maintaining dialogue context in a chatbot system.

To design and build a functional chatbot, it is important to define the scope and list all the major scenarios or intents that the chatbot should handle.

🔎 The chatbot should have access to relevant data sets, such as FAQs, databases, text documents, and historical chat data, to provide accurate and useful responses to user queries.

🧩 The chatbot's functionality can be divided into modules, including intent classification, entity extraction, context tracking, actions, and answer generation.

00:36:21 Learn how to build an intent classification model for chatbots with few training samples per class using few-shot learning techniques like siamese networks or fine-tuning pre-trained transformer models.

🤖 Design choices for a chatbot include hierarchical intents to manage a large number of intents.

🧠 Building an intent classification model for a chatbot with limited data points per class requires few-shot learning.

🔢 Using siamese networks or transformer models like BERT can be effective for few-shot learning in chatbot training.

00:54:29 Learn how to design and build a Chatbot from scratch by using transformers like BERT or GPT. Understand the importance of intent classification and entity extraction in the process.

💡 Models like LSTM and BERT are effective for natural language processing tasks, including chatbot design and entity extraction.

🔒 Understanding intent classification is crucial for building successful chatbots.

🤖 BERT-based models, like GPT and Transformers, are commonly used for chatbot design due to their ability to pre-train on large amounts of text.

01:12:36 Learn how to design and build a chatbot from scratch, including data sets, domain-specific entities, and rule-based systems. Understand the importance of proper data collection and handling uncertainty in intent classification and entity extraction. Explore the use of choice intents and manual intervention for uncertain cases.

💡 There are various data sets available for Named Entity Recognition (NER), including domain-specific ones like health data in Hindi.

🔧 To build a NER system from scratch, it is important to train the model using existing publicly available data sets and domain-specific entities.

🤖 Actions play a crucial role in a chatbot's functionality, and they can be defined based on the intent and entity of the user's query.

01:30:42 Designing a chatbot involves understanding dialogue context, handling context switches, and implementing question answering systems using techniques like regular expressions and semantic search. Building a chatbot for audio requires designing for voice recognition and synthesis.

🤖 Keeping track of dialogue context is essential for a chatbot to understand and respond accurately to user queries.

🔄 There are different approaches to handling dialogue context, ranging from simple sequence tracking to more complex classification models.

🔍 For non-transactional queries, like finding information in large text corpora, methods like regex, indexing, or semantic search can be used.

🎓 Designing a chatbot requires a good understanding of NLP, deep learning, and software engineering principles.

🎙️ For voice-based chatbots, the design should be modified to handle audio input and provide spoken responses.

01:48:49 Learn about the challenges in building audio-based systems like chatbots, including speech-to-text and text-to-speech conversion. Discover how to integrate chatbots with messaging platforms like Slack and WhatsApp using APIs.

🎯 Designing and building a chatbot involves speech-to-text and text-to-speech modules, with speech-to-text being a challenging aspect due to accent and other factors.

📞 Integrating the chatbot with platforms like Slack or WhatsApp can be done using their respective APIs, allowing for message sending and retrieving.

🤔 Knowing when to use which machine learning strategy depends on understanding the concept, limitations of models, and why specific models were created.

Summary of a video "LIVE: Design and build a Chatbot from Scratch" by Applied AI Course on YouTube.

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