π Consumers have expectations when choosing and using legal services, including a preference for face-to-face contact.
π There is a need for transparency in pricing and quality of legal services.
π» Digital services have been more widely used during the pandemic, but face-to-face interaction is still preferred by many.
π Businesses expect legal services to be digitally advanced and able to connect with their data and talk business in digital terms.
βοΈ Consumers now look for digital delivery of legal services, driven by cost and convenience.
π» Technology can empower clients by providing accessible knowledge, helping them navigate processes, and supporting them in preparing their case.
π± 95% of consumers believe that technology improves access to legal services.
πΌ Corporations and individuals are driving the demand for more cost-effective and transparent legal services.
π‘ The startup and scale-up industries in Bristol have an untapped market for specialized legal services.
π The trends in consumer behavior show a preference for face-to-face interaction in the legal sector, despite the availability of digital tools.
π‘ Digital tools and technology have the potential to make legal services more accessible and easier to use for individuals who may not be technologically literate.
π There is a need to bridge the digital divide and educate people about their entitlement to legal support, as well as explore innovative ways to accelerate the adoption of technology in the legal sector.
π Consumers have high expectations for legal services in terms of speed and ease.
π‘ Technology, such as AI chatbots, is changing the way legal services are provided.
π There is a trust issue regarding the use of AI in legal services.
βοΈ Richard Suskin's work emphasizes the need for a complete overhaul of legal education to keep up with changing careers and technologies.
π‘ Legal education should focus on developing holistic skill sets, including growth mindset and design thinking, and preparing students to effectively use technology.
π₯ Collaboration and clustering in the legal industry can drive innovation, support education, and provide knowledge sharing opportunities.
π Innovation acceleration programs are being implemented in Bristol and Bath to benefit the UK and the legal industry in that region.
π‘ Clusters can learn from each other and cross-sectoral innovation is valuable in the legal industry.
π₯ Bias to action and customer feedback are essential for building a successful legal Tech business.
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