Setting Up LiveChat: Personalize Your Profile and Boost Performance

LiveChat consists of two elements: the customer-facing chat widget and the agent app.

The chat widget is what customers see on the website and where they can start a chat.

The agent app allows agents to handle chats and tickets, configure live chat, and monitor performance.

📝 To set up LiveChat, create an account and follow the onboarding steps. Check your inbox for a verification email.

💻 You can use the browser version or download the desktop version of LiveChat. There is also a mobile version available.

⬇️ To download LiveChat on your computer, visit lifetalk.com, go to the product section, and click on 'get live chat app'.

📜 The video provides an overview of LiveChat's home page and its different sections.

👤 The tutorial explains how to personalize your profile as a chat agent, including editing details and changing the profile picture.

🔄 It is mentioned that you can customize various settings in your profile, such as assigned groups, agent status, roles and permissions, time format, and email updates.

🖼️ Uploading a custom profile picture.

💬 Two ways to add live chat to a website: integrating with CMS or manually adding JavaScript code snippet.

⚙️ Manually adding live chat JavaScript code snippet to the source code before the body tag.

💡 You can install LiveChat manually by adding a widget to your website's page.

🔧 To integrate LiveChat with your CMS, such as WordPress, you need to log into the admin panel, search for the Live Chat plugin, and install it.

📚 If you're using a different CMS, there are step-by-step tutorials available on how to integrate LiveChat with your specific CMS.

👉 Confirm login to add LiveChat to the website.

🔄 Refresh the website if LiveChat doesn't appear immediately.

🔔 Click on the Bell icon to set a reminder for the next lesson.