Ways for secretaries to address patient objections in a medical office without mentioning sponsorships or brand names.

🔑 The video discusses three common objections that patients have when dealing with medical secretaries.

💰 One of the objections is the high cost of the consultation and the fact that the doctor doesn't accept insurance.

📝 The video provides scripts and strategies to counter these objections and ensure that patients continue with their appointments.

📝 Using scripts to handle objections from patients, such as not accepting insurance.

💡 Advising secretaries to ask a comparison question between insurance and private pay to address the objection.

🔑 Emphasizing the importance of avoiding negative responses when interacting with patients.

⭐️ The doctor only accepts private patients and not those with insurance.

🔍 The secretary suggests comparing the benefits of private and insurance-covered appointments to address the patient's needs.

💼 The secretary emphasizes that private appointments offer more time for thorough diagnosis and treatment compared to shorter insurance-covered appointments.

👥 Understanding patients' preferences and concerns can help gain their trust.

💸 Addressing cost objections by emphasizing the value of the service provided.

💰 Explaining the concept of perceived value to counter price objections.

The speaker suggests strategies for doctors to increase profitability and discusses the value of their services.

They emphasize the importance of highlighting the unique aspects of their service to justify higher prices.

The speaker mentions the use of advanced technology in their clinic to provide more effective treatment.

💰 Patients should be made to feel that the value they receive outweighs the cost.

🤔 The secretary can use key questions to make patients think about their priorities and problem-solving.

🙅‍♂️ The common objection of 'I'll think about it' can be overcome by engaging the patient with altruistic questions.

📚 The speaker emphasizes the importance of evaluating what we seek in healthcare and offers to assist patients in gathering more information to make decisions.

🤔 The speaker suggests asking patients about the specific points they need to evaluate in their decision, such as doubts about the service or financial concerns.

📞 The speaker encourages patients to schedule appointments or reach out to other people for further clarification, demonstrating a willingness to help them think through their decisions.