Changing expectations of legal consumers and the role of technology in improving accessibility and efficiency.

The panel discusses changing expectations of legal consumers, including face-to-face contact and transparency on price and quality. Consumers seek accessible and empowering digital legal services, driven by cost-cutting and data security concerns. Technology can make legal services more efficient and accessible.

00:00:00 The panel discusses the changing expectations of legal consumers, including the preference for face-to-face contact and the need for transparency on price and quality. They also address the barriers to accessing legal services, such as cost and digital inclusion issues.

🔑 Consumers have expectations when choosing and using legal services, including a preference for face-to-face contact.

📈 There is a need for transparency in pricing and quality of legal services.

💻 Digital services have been more widely used during the pandemic, but face-to-face interaction is still preferred by many.

00:08:56 Consumers expect digital delivery of legal services that are accessible, empowering, and provide a seamless experience. Technology can help clients navigate processes, gather information, and empower themselves, but human resources are still needed for advocacy and support.

🔍 Businesses expect legal services to be digitally advanced and able to connect with their data and talk business in digital terms.

⚖️ Consumers now look for digital delivery of legal services, driven by cost and convenience.

💻 Technology can empower clients by providing accessible knowledge, helping them navigate processes, and supporting them in preparing their case.

00:17:48 Consumers are driving the use of technology in legal services due to cost-cutting and data security concerns. The demand for digital platforms to access legal services is increasing, as consumers seek convenience and immediate assistance for their legal problems.

📱 95% of consumers believe that technology improves access to legal services.

💼 Corporations and individuals are driving the demand for more cost-effective and transparent legal services.

💡 The startup and scale-up industries in Bristol have an untapped market for specialized legal services.

00:26:41 Consumers are showing a preference for a hybrid approach to legal services, with a desire for both digital and face-to-face interactions. Technology has the potential to make legal services more accessible and efficient, particularly for those who are digitally disenfranchised. There are pockets of impressive innovation in the legal sector, but there is room for further acceleration.

📊 The trends in consumer behavior show a preference for face-to-face interaction in the legal sector, despite the availability of digital tools.

💡 Digital tools and technology have the potential to make legal services more accessible and easier to use for individuals who may not be technologically literate.

🌍 There is a need to bridge the digital divide and educate people about their entitlement to legal support, as well as explore innovative ways to accelerate the adoption of technology in the legal sector.

00:35:34 Consumers are looking for fast and easy legal services. Trust in AI technology for legal services is still a barrier, but it is gradually changing. The role of lawyers will require a combination of technical knowledge and empathy.

🔑 Consumers have high expectations for legal services in terms of speed and ease.

💡 Technology, such as AI chatbots, is changing the way legal services are provided.

🔒 There is a trust issue regarding the use of AI in legal services.

00:44:30 Innovate Bristol 2023 | How consumers choose and use legal services. Richard Susskind's work on legal education. Changing careers and the need for tech skills. The importance of collaboration and building industry clusters.

⭐️ Richard Suskin's work emphasizes the need for a complete overhaul of legal education to keep up with changing careers and technologies.

💡 Legal education should focus on developing holistic skill sets, including growth mindset and design thinking, and preparing students to effectively use technology.

👥 Collaboration and clustering in the legal industry can drive innovation, support education, and provide knowledge sharing opportunities.

00:53:14 Innovate Bristol 2023 | How consumers choose and use legal services. The video discusses the importance of innovation in the legal industry and suggests that building and launching products, as well as listening to customer feedback, are key to anticipating customer needs. It highlights the need for accessibility and access to legal rights and encourages investment in innovation and technology in the field. The speaker emphasizes the opportunities in the legal industry and the potential for lawyers to earn more through new solutions.

📚 Innovation acceleration programs are being implemented in Bristol and Bath to benefit the UK and the legal industry in that region.

💡 Clusters can learn from each other and cross-sectoral innovation is valuable in the legal industry.

👥 Bias to action and customer feedback are essential for building a successful legal Tech business.

Summary of a video "Innovate Bristol 2023 | How consumers choose and use legal services" by Solicitors Regulation Authority on YouTube.

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