LiveChat consists of two elements: the customer-facing chat widget and the agent app.
The chat widget is what customers see on the website and where they can start a chat.
The agent app allows agents to handle chats and tickets, configure live chat, and monitor performance.
π To set up LiveChat, create an account and follow the onboarding steps. Check your inbox for a verification email.
π» You can use the browser version or download the desktop version of LiveChat. There is also a mobile version available.
β¬οΈ To download LiveChat on your computer, visit lifetalk.com, go to the product section, and click on 'get live chat app'.
π The video provides an overview of LiveChat's home page and its different sections.
π€ The tutorial explains how to personalize your profile as a chat agent, including editing details and changing the profile picture.
π It is mentioned that you can customize various settings in your profile, such as assigned groups, agent status, roles and permissions, time format, and email updates.
πΌοΈ Uploading a custom profile picture.
π¬ Two ways to add live chat to a website: integrating with CMS or manually adding JavaScript code snippet.
βοΈ Manually adding live chat JavaScript code snippet to the source code before the body tag.
π‘ You can install LiveChat manually by adding a widget to your website's page.
π§ To integrate LiveChat with your CMS, such as WordPress, you need to log into the admin panel, search for the Live Chat plugin, and install it.
π If you're using a different CMS, there are step-by-step tutorials available on how to integrate LiveChat with your specific CMS.
π Confirm login to add LiveChat to the website.
π Refresh the website if LiveChat doesn't appear immediately.
π Click on the Bell icon to set a reminder for the next lesson.
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